Support Specialist - Olive Branch, MS

Join the KRONE Family

About the Company
Do you want to feel what you do is important every day? Do you want to work with farm machinery including the most powerful chopper in the world? Consider a career at KRONE North America.

KRONE is a world leader in hay and forage equipment, supporting farmers, ranchers, and custom operators in contributing to the global food supply. With the right blend of German engineering, innovation, expertise, and customer focus since 1906, KRONE has become one of the leading manufacturers in the agricultural machinery markets. Established in North America for over 50 years, KRONE NA is headquartered in Olive Branch, MS supporting customers all over the US and Canada.

About the Role
As we are entering a new phase of growth and excitement in North America, we are looking for a Support Specialist to join the team, based in Olive Branch, MS. Reporting to the KRONE Support Team Manager, the key accountabilities of the role include:

 

• Provide support to KRONE’s dealer network by answering phones and emails.
• Document summary of all communications into ticket system.
• Provide parts and service assistance to dealers, including parts lookup/research, availability, order tracking, parts issues, and troubleshooting minor service issues.
• Provide sales assistance to dealers, including machine availability, machine orders, ETAs, and program information.
• Provide accounting assistance to dealers, including open account/invoice questions, online portal assistance, and payment inquiries.
• Travel to dealers to perform training as required, up to 10% travel during work time.
• Train dealers on KRONE procedures and processes.
• Train and support staff on usage of SAP C4C (KroneLink).

About You
For this role, the prerequisite is experience and proven success in a similar role. To make an impact in this role, you need to be a self-starting, dynamic individual, passionate about ag machinery and providing excellent service to your customers. We are looking for team players who will add to the success of the growing business. Relevant qualifications are highly regarded, but practical job experience and a willingness to learn on the job will also be considered.

Culture and Benefits
At KRONE we can offer you a rewarding career in a multisite company, where you will be appreciated for your efforts and rewarded accordingly. Our team is friendly, knowledgeable, and will support you in learning the ropes.

We offer competitive salaries, matching 401K, and other benefits, including medical, dental, and vision. Flexible work schedule. Paid holidays, personal days, and vacation.

 

 

 

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